Lead Guide – Heli-ski Operations

Website Eleven

Manager: Heli-Ski Operations Manager 

Location: Revelstoke, BC 

Work Authorization: Canada 

Exempt Status: na 

Position Status: Full Time, Seasonal 

Department: Kingfisher Heli-Ski 

Direct Reports: na 

Compensation: CAD 450-600/day, gratuities, eligible for benefits 

Job Code: 

About Us 

Eleven is a global hospitality and adventure company operating ski programs in Canada, the USA, France, Iceland, and Chile. Eleven Revelstoke Lodge, located in the heart of downtown Revelstoke, BC, is also home to the Quartermaster Eatery and Kingfisher Heli-Skiing. We offer exceptional lodging, fine dining, and private small group heli-skiing in the Monashee and Selkirk Mountains. Eleven maintains the strongest commitments to operational safety, staff development, and providing best-in-class guest experiences on a global scale. 

Position Summary 

Eleven Revelstoke Lodge seeks passionate, professional Lead Guides to join our team. This role requires a fully certified Ski or Mountain Guide with exceptional technical and interpersonal skills. The ideal candidate possesses at least five years of heli-ski experience and is either a Revelstoke resident or willing to relocate to the area from December through March. Eleven is committed to creating an inclusive environment where all team members can thrive and contribute to our mission of delivering world-class mountain experiences. For more information and to apply, contact Douglas Krause or visit elevenexperience.com/careers/

Position Purpose 

The Lead Guide exercises daily operational oversight of one or more heli-ski groups. This includes a leadership role in AM and PM meetings, pre-flight logistical preparation, field management of heli-ski groups, and post-trip coordination with the hospitality team. Lead Guides are accountable for operational risk management, guest satisfaction, and the leadership of Tail Guides and other staff that may be involved in heli-ski operations.

Responsibilities/Duties/Functions/Tasks 

Leadership & Operations 

  • Exercise daily operational oversight of one or more heli-ski groups 
  • Lead morning and evening team meetings 
  • Manage pre-flight logistical preparation and post-trip coordination 
  • Provide leadership and mentoring to Tail Guides and junior staff 
  • Collaborate with aviation teams on operational decisions 
  • Coordinate with hospitality teams to ensure seamless guest experiences 

Safety & Risk Management 

  • Risk management oversight of heli-ski operations 
  • Conduct, supervise, and delegate helicopter and avalanche safety briefings. ● Maintain full situational and operational awareness 
  • Manage emergent and non-emergent incidents, including avalanche, medical, and technical rescue scenarios 
  • Ensure compliance with internal protocols, HeliCat Canada (HCC) guidelines, and relevant guiding scopes of practice 

Guest Experience & Communication 

  • Plan and deliver exceptional guest experiences 
  • Maintain proactive communication with guests and guide teams 
  • Monitor all radio and electronic communications 
  • Provide real-time and daily reporting to the Operations Manager 

Documentation & Administration 

  • Collect and record daily weather, snowpack, and avalanche observations ● Track daily flight hours and provide operational efficiency feedback 
  • Support daily record-keeping and operational documentation 
  • Maintain detailed knowledge of rescue and fueling resources 

Training & Development 

  • Support pre-season and ongoing training initiatives 
  • Participate in professional development programs 
  • Contribute to team knowledge sharing and best practices 

Qualifications 

Certifications and Training 

  • IFMGA Mountain Guide, ACMG Ski Guide, CSGA Level 3, or equivalent ● CAA Avalanche Operations Level 2 or equivalent 
  • Current 80-hour first aid certificate 

Experience & Skills 

  • Minimum 5 years of heli-ski experience 
  • High-level operational risk management skills
  • Advanced weather and avalanche forecasting capabilities 
  • Strong organizational, communication, and computer skills 
  • Proven mentoring and training experience 
  • Excellent teamwork and dynamic decision-making abilities 
  • High-level self and social awareness 

Special Position Requirements 

  • Strong work ethic, teamwork, and decision-making skills 
  • High-level self and social awareness 
  • Guiding in complex avalanche terrain 
  • Helicopter operations 
  • Rescue operations 

Preferences 

  • Professional avalanche forecasting and/or mitigation experience 
  • Geographically diverse work experience 
  • Experience working with high-end clientele 
  • Revelstoke residency from November through April 

Work Requirements 

  • Canadian citizenship, permanent residency, or work visa 
  • Expert skiing or snowboarding skills 
  • Ability to work all day in extreme winter weather 

environments 

  • Ability to lift 50+ pounds repeatedly

To apply for this job please visit the following URL: http://elevenexperience.com/careers/ →