The AMGA professional compliance program consists of the AMGA Code of Ethics and Conduct, which establishes standards of conduct for AMGA members, and the Speak Up reporting platform which provides a confidential channel for AMGA members to report potential violations of the Code of Ethics and Conduct. This program was launched in 2019 to better meet AMGA members’ needs when reporting ethical concerns and to build a more inclusive community. The AMGA Board of Directors has identified the update and improvement of the professional compliance program as a 2021 priority. Additional staff resources have been devoted to this work and steps are now being taken to update the professional compliance program to improve AMGA members’ understanding of professional expectations and increase transparency in the compliance process.
Why is the AMGA doing this?
Since the Speak Up platform was introduced in 2019, much has been learned about professional compliance within the AMGA. We have learned that the professional expectations of AMGA members have not always been clear. We have learned that the process for reviewing ethics complaints should be standardized and consistent. And perhaps most of all, we have learned that the procedures used to investigate and adjudicate complaints should be transparent and readily available to AMGA members.
To help improve understanding and increase transparency, the AMGA is developing a professional compliance manual that will establish clear behavioral expectations for AMGA members and a standardized process by which complaints of misconduct are supported, investigated, and adjudicated. This will promote objectivity, transparency, and consistency in the investigation and adjudication process in order to ensure it is fair to those involved in a complaint, and credible to the AMGA membership.
What is the AMGA doing?
In the fall of 2020, the AMGA Board of Directors created a “compliance task force” (Task Force) of five Board members to advise AMGA staff in the process of reviewing and updating the professional compliance policies and procedures. The list below outlines the work that has been completed by AMGA staff and the Task Force thus far and what steps remain in the project timeline.
How can you get involved?
During the summer of 2021 the AMGA will be soliciting comments from the membership on the proposed updates to the professional compliance program. AMGA members will have the opportunity to provide specific feedback on the proposed updates, or generalized feedback on the compliance program as a whole. The AMGA will welcome any and all feedback from members. During the member comment period the AMGA will also hold virtual listening sessions for members to submit feedback, comments, and questions in a more interactive setting. Stay tuned for more information on both of these ways to be involved.
As a result of this initiative, the AMGA professional compliance program will be better positioned to promote respect and inclusivity among AMGA members, ensure exceptional service to the public, and advance the professionalism of the industry.